Support
A real human reads every email. We aim to reply within one business day; complicated issues may take two.
Email support
The fastest path to a fix. Include your license key (last 4 chars are fine), Windows version, and a short description of what you expected vs what happened.
support@ideagenthub.comBefore you email
Grab the log
IDEAgentHub writes diagnostic output to %USERPROFILE%\.agenthub\agenthub.log. Attach the last 200 lines around the time of the issue.
One sentence repro
Tell us what you clicked and what you expected to see. Screenshots help, but a clean text repro saves us half a round-trip.
License key last 4
Find it in the app under Settings → Account, or in your Polar receipt. We never need your full key.
Common topics
- My hardware changed and IDEAgentHub won't activate
- Sign in at /account, revoke the old device, and re-activate. If the old device is gone (stolen laptop, dead motherboard) and you can't reach the account portal, email us and include proof of purchase.
- An IDE I expected isn't detected
- IDEAgentHub looks in standard install locations and the Windows Apps store. If you use a portable install, add it via
Welcome → + Add custom tool. If that still misses it, mail us the exe path and we'll add detection for it in the next release. - Refund / billing
- See the refund policy. Refunds within 14 days are issued on request through Polar — usually back to your card within 5 business days.
- Security / vulnerability report
- Mail support@ideagenthub.com with subject “Security”. We respond within one business day and credit reporters in the changelog unless asked otherwise.
Response window: Monday–Friday, typically within 24 hours of receipt; up to 48 hours on edge-case bugs that need a repro. We do not staff weekends — urgent issues filed on Saturday land in the queue Monday morning (Asia/Ho_Chi_Minh).